How quickly are orders processed?
Most orders are processed between 5-7 business days.
Raven Rose reserves the right to cancel any order due to issues involving merchandise availability. Also, shipping time may vary due to availability of merchandise, in which case you will be notified of any delay as soon as possible.
Do you ship internationally?
Unfortunately we do not at this time.
Do you ship plants/flowers?
Due to the delicate nature of these items we are unfortunately unable to ship these item at this time.
What if my products are damaged upon arrival?
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately. Please provide images of the damaged products including outer packaging. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent Raven Rose from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to email@example.com within 72 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
What if my package is lost or stolen?
Raven Rose is not responsible for packages that have been lost by our carriers or stolen after delivery. We will do everything we can to assist you in filing a claim or locating your purchase. Please use the following resources to follow up on your missing package: