Returns + Exchanges

We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Items purchased in store, may be returned for store credit only. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at info@ravenrosebeacon.com or (845) 765-8660.

Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to:

Raven Rose
474 Main Street
Beacon, NY 12508

Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Raven Rose damaged in any way will not be refunded.

* Examples of non-returnable items are sale items, perishable items including flowers, custom made orders, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please call us at (845)-765-8660 or email to info@ravenrosebeacon.com

Exchanges

To exchange an item, simply follow the return process and then place a new order or bring your item to the store where we will be happy to assist you with an exchange if the original item is in good condition. For inventory reasons, we do not currently offer straight exchanges.

Order Cancellation

Orders may only be canceled within 24 hours of placing the order. Please email info@ravenrosebeacon.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.