Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to:
474 Main Street
Beacon, NY 12508
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Raven Rose damaged in any way will not be refunded.
* Examples of non-returnable items are sale items, perishable items including flowers, custom made orders, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please call us at (845)-765-8660 or email to firstname.lastname@example.org
To exchange an item, simply follow the return process and then place a new order or bring your item to the store where we will be happy to assist you with an exchange if the original item is in good condition. For inventory reasons, we do not currently offer straight exchanges.
Orders may only be canceled within 24 hours of placing the order. Please email email@example.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.